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Frequentely Asked Questions

1.) How much notice do I need to give to book an event?

Byron Bay is a very popular wedding destination and venues book out months in advance. To be safe, 6 months in advance is required. However, if you have your own premises, and depending on the size of your wedding, we would need up to 3 months notice in advance.

 

2.) What information should I have available when inquiring about catering?

Number of guests, date of event, location, style of event, timetable.

 

3.) Will the quotation I am given be all-inclusive?

The quotation is including GST and all-inclusive.

 

4.) Do I need to pay a deposit?

Yes, an initial non-refundable deposit of $1,000 once the booking is confirmed.

 

 

5.) What happens if I book a function and then due to unforeseen circumstances have to cancel?

 

All cancellations must be notified in writing or by electronic mail

All cancellations or change of date will incur a loss of full deposit

Any event cancelled outside 30 days notice will be charged 25% of event cost

If cancellation occurs within 14 and 30 days prior to the event date, a 50% charge will be incurred

If cancellation occurs within 14 days of the event, full payment of the estimated total cost of the event is to be made by the client.

 

6.) Are there any hidden costs?

No. Everything is transparent.

 

7.) How do I pay?

Payment either by electronic transfers, cheque or cash.

 

 

8.) When is final payment due?

An account for 50% of function price will be presented to you 30 days before date of the event. A final account will be presented to you for payment in full (less deposit and 50% payment) 14 days from the date of the function, unless prior arrangements have been made with the Owner.

 

Any outstanding balance or adjustment made to the quote prior to the event, or any additional charges incurred during the event will be invoiced at the end of the function.

Outstanding accounts not paid within 14 days following conclusion of the event will incur a charge of an additional 10% of the total invoice.

 

 

9.) When are the final details required?

Final confirmed details must be provided in writing or by emails, 14 days prior to the event date.

Any reduction in confirmed numbers of guests will not alter the invoice costs.

If the confirmed numbers of guests increases by more than 5% less than 48 hours prior to the event, a surcharge of 15% may apply on food charges for the additional guests.

 

 

10.) What equipment or space are we required to supply?

We do not provide glassware, crockery, cutlery or linen. However, we can liaise with a local supplier to establish an item list for you.

 

11.) Am I able to see and print all your menus together?

Yes

 

12.) Am I able to mix selections from the other menus?

Yes

 

13.) What about special dietary requirements?

We offer dietary requirements to suit all needs

 

14.) Are we able to use our own desserts / cakes rather than yours?

Yes, $3.50 Cakage fee per person

 

15.) How do you determine the staffing requirements for our function?

The ratio for wait staff is 1 staff member for every 15 guests. However, it can vary depending on the style of the event.

16.) Do I need to have your staff in attendance?

Yes. The Opentable staff is trained and aligned to suit your every need.

 

17.) How long will the staff remain at our function?

Depending on the size of your function, the standard duration of a function is 8 – 10 hours.

 

18.) What about entertainment?

Opentable is happy to liaise a suitable entertainment with you.

 

 

19.) What do we need to provide for you to prepare food on our premises?

For a premise that has no kitchen, we will need tables and kitchen equipment, e.g. cool room, gas stoves, washing facilities, etc.

 

20.) Do the staff clean up after they finish?

Yes. We clean up everything including all surfaces. We leave the premise as we found it.

 

21.) Is there any additional pick up or drop off / transportation cost for the equipment?

Yes. All hiring equipment and transportation will be included in the invoice

 

 

22.) What is your alcohol policy?

You can provide your own alcohol or we can liaise with our local provider.

 

23.) Do your staff wear uniforms?

Yes, all staff are requested to wear clean and ironed Opentable uniforms.

 

24.) When are you contactable?

We can be reached either by phone or by email at any time.

 

25.) How can I make my event different?

We are happy to discuss your vision or ideas and flexible in all things.

 

 

 

 

 

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